Frequently Asked Questions

What payment methods do you accept? 💳

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), and other secure online payment options. You can select your preferred payment method during the checkout process. 💳 💰 💻

 

  • Order Cancellations

Can I cancel or modify my order after it has been placed? ❌

🔄 We understand that circumstances can change. If you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request; however, please note that once an order has been shipped, we may not be able to make changes or cancel it. 📞 🗓️ 🚫 

What if I received a damaged or defective item? 😞

😞We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will guide you through the return process and arrange for a replacement or refund, depending on your preference.  🛠️ 🔄🆗

What is your return policy? 🔄

⏳ We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving it. We will provide you with instructions on how to return the item. Please note that returned items must be in their original condition for a refund or exchange. 📦 🔙 ✅ 

return policy here:

Customs and Tax Charges 🔍

Please note customers are responsible for any customs and tax charges for their order depending on their county. 💸 📊 🧾